Come to think of it, basically every content creator I’ve seen complaining about Razer support is from the US, including Josh himself.
so for those of you guys here who live outside the US and own a Razer laptop, what are your experiences with Razer support?
From EU, not a laptop but earbuds and in 2021. We exchanged a lot of emails, each response coming from a different CS representative. There was progress, it just felt like going two steps forwards and one step back, they’d get new info but “forget” one detail.
All emails started with a recap of what had been said before and a request for confirmation (nice but wouldn’t be needed if they had individual agents follow cases).
But the worst bit is that it went slow because I’d write an email, they’d respond in the middle of the night, I’d see it in the morning, answer, wake up 24 hours later to find an answer. Guess time zones were a bottleneck to them, but from Razer EU I imagined they’d have people in the EU….